Policy
Last updated August 13, 2026. This is how we handle money, film, and mistakes. If something we installed is wrong, we fix it here — we do not hide behind fine print.
A 50% deposit confirms your bay date and lets us order the exact 3M (or equivalent) film lot for your car. The balance is due on pickup — e-transfer, debit, or major credit card. HST is extra on all amounts.
Deposits are applied in full to your invoice. They are refundable only under the cancellation rules below.
More than 48 hours before your appointment: full deposit refund, minus any film that has already been cut or custom-printed for your vehicle. Uncut roll goods can usually be restocked.
Inside 48 hours, or a no-show: the deposit is kept to cover the reserved bay and staff. We will still apply it as a credit if you rebook within 90 days.
We cancel or we are more than one business day late: you choose a new date or a full refund of everything paid, including the deposit.
Rescheduling once, with 48 hours’ notice, is free. After that we may charge a $75 booking fee.
A wrap is a custom good. Once film is cut or applied to your vehicle, it cannot be returned for a change of mind, a different colour you saw online, or a finish that looks different in sunlight than it did on a phone.
We require a written colour/finish approval (in-shop sample or signed photo) before we cut. After approval:
3M PPF is cut to your panels. Opened film is not restockable. After install there is no refund for deciding you “don’t like the look of film,” including the faint orange-peel that all urethane PPF has in certain light.
Defects we own — fingers, high spots, contamination under the film, peeling edges on a clean, wax-free panel — are recut and replaced at no charge during the workmanship period.
Manufacturer coverage (typically up to 10 years on current 3M Pro Series, when registered) follows 3M’s written terms: yellowing, cracking, delamination in normal use. You must keep the vehicle reasonably washed and avoid abrasive polishes on the film.
Detailing is a service, not a stored product. If you are not satisfied with a wash, interior, or correction, tell us within 48 hours of pickup. We will have the car back in the bay and re-do the missed area at no charge.
Ceramic coatings are warrantied for the purchased term (2 or 5 years) against peeling or failure of the coating itself, provided the car is washed with pH-neutral soap and is not run through abrasive tunnels in the first 7 days. Swirl marks from later automatic washes are not a coating failure.
No refund after the car has left the shop and been driven in salt, pollen, or rain — we cannot unwind a wash. We will still honour the 48-hour re-do.
AXIS WRAPS warrants our installation for 12 months from the invoice date on vinyl wraps and 3M PPF: lifting edges, tunnels we caused, and adhesive failure on a panel we prepared.
Bring the car to 2201 Hatfield Drive. We inspect, and if it is our work, we repair or recut that panel at no labour or material cost.
Email inquiries@axiswraps.ca or call (437) 297-0595 with your invoice number, a short description, and photos of the area. We respond within two business days and book a bay inspection.
Approved refunds go back to the original payment method within 10 business days. We do not issue cash refunds over $200.
This policy is governed by the laws of Ontario. Nothing here limits rights you have under the Consumer Protection Act, 2002 that cannot be waived.